In accordance with the Higher Learning Commission Policy FDCR.A.10.030 - Institutional Records of Student Complaints, in August 2018 Auxiliary Business Services at Indiana University Bloomington has established the following procedures for addressing student complaints. We will annually review data to identify any trends/issues that warrant further investigation, revision to existing policies, etc.
Indiana University is required by law to share information about the complaints with its accrediting agency, the Higher Learning Commission of the North Central Association of Colleges and Schools. Individual identities will not be revealed without the express permission of the complainant or as required by law. Information on these issues is to be compiled by the Office of the Vice Provost for Undergraduate Education (OVPUE) for accreditations purposes.